TERMS & PRIVACY

Terms and Conditions

We make every effort to ensure our website is up to date and accurate. However, on occasion, some information may be out of date or inaccurate. We also make every effort to accurately display product images and colours, though these may vary depending on your device or screen settings.

Product Dispatch

Horse care products are typically dispatched the same day or the next day after ordering.

Liability

We will not be responsible for any personal injury, loss, or damage.
We will not be held liable for any damage (whether direct, indirect, or consequential), personal injury, or expense of any nature whatsoever suffered by the customer as a result of the incorrect use of any of our products.

Product Use and Safety

When purchasing and using care products:

Always read the product labels carefully.
Avoid contact with eyes and ingestion.
Keep all products out of reach of children and minors.

Types of Information We Collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect:

The Internet Protocol (IP) address used to connect your computer to the Internet
Login details
Email address
Purchase history

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How We Collect Your Data

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why We Collect Your Data

We collect Non-personal and Personal Information for the following purposes:

To provide and operate the services
To provide our users with ongoing customer assistance and technical support
To contact our visitors and users with general or personalized service-related notices and promotional messages
To deliver country-specific content, tailored ads, and targeted marketing communications
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to improve our services
To comply with any applicable laws and regulations

How We Store, Use, Share, and Disclose Your Information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and general applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council (a joint effort of Visa, MasterCard, American Express, and Discover). PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How We Communicate with Our Site Visitors

We may contact you to:

Notify you regarding your account
Troubleshoot problems or resolve disputes
Collect fees or monies owed
Poll your opinions through surveys or questionnaires
Send updates about our company
Enforce our User Agreement or applicable national laws

For these purposes, we may contact you via email, telephone, text messages, or postal mail.

How You Can Withdraw Your Consent

If you no longer want us to process your data, please contact us at 📧 debra.aslan@horseleads.co.uk

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make material changes, we will notify you here that it has been updated.

Questions and Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, please contact us at 📧 debra.aslan@horseleads.co.uk

TERMS & PRIVACY

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